FAQ

ORDERS 

When will my order arrive?
Orders ship between 1-3 business days of the order date. As soon as your order has been mailed, you'll receive a shipment confirmation email containing a tracking link. Transit time averages 2-7 days for US destinations. International orders often take up to 4 weeks to be delivered.
 
Do you accept returns or exchanges?
Items in unused condition may be returned for a refund or exchange within 10 days of receipt. If you want to return a product or you received a damaged product, please email us at hello@cottonandflax.com to start the return process.
 
Will I pay sales tax?
We are required to collect sales tax on all orders shipping to destinations in California.
 
What types of payment do you accept?
We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal. 
 
Is my credit card information secure?
Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.
 
What is your privacy policy?
We promise we will never sell or give out any information you provide us, to anyone, ever. We hate spam as much as you do.
 
Do you accept custom orders?
Unfortunately, we're unable to accommodate most custom orders, but we have been known to make exceptions when our schedule allows. Get in touch and we'll see what we can do!
 
How can I get in touch with someone about my order?
If you have any questions or concerns regarding your order, we will be happy to assist you. Please feel free to to contact us at hello@cottonandflax.com. We are available to assist you Monday through Friday, and do our best to respond to all emails as quickly as possible.

 

ADDITIONAL INFO

Do you wholesale?
Yes! Get in touch at hello@cottonandflax.com to request a copy of our most up-to-date wholesale catalog.
 
Do you offer corporate gifting or bulk order pricing?
Yes! Get in touch at hello@cottonandflax.com to request a catalog and bulk pricing terms.
 
Can I use your product images on my blog?
We love when bloggers feature our work! Please remember to link back to the product page or homepage of our website.
 
Do you have a store or studio I can visit?
Cotton & Flax does not have a brick and mortar location. We appreciate your interest, but generally cannot accommodate studio visits at this time.
 
Are you hiring?
Check out this list of jobs at Cotton & Flax. If you are interested in joining the Cotton & Flax team, send us an email with your resume and a brief note about why you'd like to work together. We may not be hiring at the moment, but often need additional help to accommodate busy seasons and special projects.