FAQ

General

Are all Cotton & Flax home goods designed and manufactured in California?

Yes! Every tea towel, coaster, cloth napkin, trivet, and pillow is made in California, with help from a small team of local sewing experts. 

Who's in charge here?

Erin Dollar is the founder and designer behind Cotton & Flax. She creates the minimal, modern patterns you see on each product, and hand-silkscreen prints each modern home decor piece in her San Diego studio.

How do I care for my purchase?

Our linen throw pillows, tea towels, napkins are machine washable. Felt coasters and trivets may be hand washed as necessary.

What is a tea towel?

Whether you call it a dish towel, kitchen towel, or tea towel, it can serve the same function. You can use our lightweight linen tea towels to dry dishes, line a bread basket, or hang it on the front of your stove to add style to your modern kitchen. 

What is a trivet?

Trivets are a great landing spot for hot or cold dishes on your dining room table. They act as a large coaster, protecting your furniture from scratches or damage. We even wrote a blog post about what trivets are used for.

Do you sell patterned fabric?

You can find our collection of patterned linen fabrics in 150 stores around the world. Explore our list of fabric shops that carry our fabric line.

Any suggestions for housewarming gifts?

Our most popular housewarming gifts would have to be our drink coasters. Our linen tea towels are a close second, especially when used to wrap a bottle of wine. Still stumped? Browse more gift ideas.

Orders 

How can I get in touch with someone about my order?

If you have any questions or concerns regarding your order, we will be happy to assist you. Please feel free to to contact us at hello@cottonandflax.com. We are available to assist you Monday through Friday, and do our best to respond to all emails as quickly as possible. 

When will my order arrive?

Orders ship between 1-3 business days of the order date. 

As soon as your order has been mailed, you'll receive a shipment confirmation email containing a tracking link. Transit time averages 2-7 days for US destinations. International orders often take up to 4 weeks to be delivered.

Do you accept returns or exchanges?

Items in unused condition may be returned for a refund or exchange within 10 days of receipt. If you want to return a product or you received a damaged product, please contact us to start the return process. 

Will I pay sales tax?

We are required to collect sales tax on all orders shipping to destinations in California. 

I've loaded up my cart with modern home decor  how do I pay?

We accept all major credit cards, or you may pay using PayPal.  

Is my credit card information secure? What is your privacy policy?

All transactions are secure and encrypted and we don't see or store any of your payment information. We will never sell or give out any information you provide us, to anyone, ever. We hate spam as much as you do.

Do you accept custom orders?

When our schedule allows, we love to accommodate custom orders. Contact us with your idea, and we'll see what we can do! 

Additional Info

Can I license a pattern design from Cotton & Flax? How can I commission a unique, custom pattern design?

Designer Erin Dollar loves to collaborate with art directors and like-minded brands to create beautiful patterned products! Contact us with project details to get the process started.

Do you wholesale?

Yes! Contact us to request a copy of our most up-to-date wholesale catalog.

Do you offer corporate gifting or bulk order pricing?

Yes! Contact us to request a catalog and bulk pricing terms. 

May I use your product images on my blog?

We love when bloggers feature our work! Please remember to link back to the product page or homepage of our website.

Do you have a physical store I can visit to see Cotton & Flax home goods in person?

Cotton & Flax is online only for now! We appreciate your interest, but generally cannot accommodate studio visits at this time. 

Are you hiring?

Check out this list of jobs at Cotton & Flax. If you are interested in joining the Cotton & Flax team, send us an email with your resume and a brief note about why you'd like to work together.